Frequently Asked Questions
Everything you need to know about bringing the hotel sleep experience home.
What is the Beautyrest Guest Purchase Program?
This program allows guests who have enjoyed Beautyrest mattresses at luxury hotels to purchase the exact same models for their own homes at exclusive program pricing.
How long does shipping and white-glove delivery take?
Most mattresses are custom-built to order. Delivery typically takes 4 to 6 weeks, which includes professional in-home setup and the removal of your old mattress.
Can I return my mattress if I change my mind?
Because these mattresses are manufactured specifically for each order through our hospitality program, we generally do not accept returns. We recommend visiting a showroom or confirming the specific model name from your hotel stay before purchasing.
Do these mattresses come with a warranty?
Yes, all mattresses purchased through the Guest Purchase Program include a 10-year limited warranty covering manufacturing defects and structural integrity.
Are the mattresses sold here the same as those in retail stores?
No, our hospitality collection features specialized coil systems and durable edge supports specifically engineered for luxury hotels, which may differ from standard retail specifications.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as flexible financing options through our secure checkout.